I was speaking to a friend of mine recently about employee engagement and organizational culture. He is an executive at a small company in Austin and was talking about how happy and engaged his employees are. He and the other executive team members worked hard to create their culture and take pride in what they accomplished.
How do you know your employees are satisfied?
Because it’s in my nature, I pushed him on his comment. (I sometimes can’t stop myself.) I asked him, “How do you know they are happy?” He replied with a list of signs that tell him that his employees are engaged and happy:
- Employees appear happy.
- There are very few complaints to management.
- The company has a low attrition rate.
- Employee production level is high.
Are you listening to your employees?
I shared with him a phrase I recently heard, “it doesn’t have to be bad to be better.” With that notion, I asked him:
Because this is also in my nature, he walked away from our conversation with homework. He is going to think more about the questions I asked and find ways to address them in this organization. Having strong employee engagement is great for everyone. The employees enjoy coming to work and find it fulfilling. Plus, they produce better products/services for the organization. Even if it is strong, you don’t want to take your eye off of the employee engagement ball. You can do that by asking yourself these questions:
- How strong is our employee engagement?
- If it isn’t strong, how can you begin talking to your employees to hear their ideas?
- If it is strong, where can we improve our employee engagement?
- What are we putting in place to ensure our employee engagement stays strong?
These are all important questions that may get overlooked especially if nothing seems wrong. That’s where trouble can start so be proactive! There’s no need to wait until your employee engagement is poor to start trying to make it better.
Amy Wolfgang is a career coach who founded Wolfgang Career Coaching and co-founded Coaching 4 Good. She brings over 15 years of corporate and coaching experience to help organizations boost employee engagement while simultaneously helping her clients excel in their careers. She is a certified PCM (Professional Career Manager) and has a Master’s degree in Educational Psychology from The University of Texas at Austin.
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